Lalago99 Privacy Policy – Personal Data Protection for Malaysian Players

lalago99 ("we", "us", "the company", or "the platform") respects the privacy of every user on our online entertainment platform at lalago99.app. This Privacy Policy clearly and transparently explains how we manage your personal information from the moment you register an account until you stop using our services.

This policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), the primary legislation governing the collection and processing of personal data in Malaysia. As a platform operating exclusively for the Malaysian market, lalago99 takes this responsibility seriously.

By using the platform lalago99 — including playing online slots, live casino tables, poker, Malaysia Super League football betting, badminton, e-sports, or any other services — you agree to the collection and use of your personal information as described in this Privacy Policy.

Lalago99 only collects information that is genuinely necessary to operate the platform securely and deliver the best experience to our Malaysian users. Below is a summary of the types of data we collect:

We may also collect additional data during the KYC (Know Your Customer) process, including copies of valid identity documents such as a MyKad or Malaysian passport, to comply with applicable legal and regulatory requirements.

Lalago99 uses collected personal data solely for legitimate purposes directly related to the operation of the platform. The following are the primary ways we use your information:

• Account Management: Creating, verifying, and maintaining your lalago99 account, including the login process and OTP verification.
• Financial Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX (Maybank2u, CIMB Clicks), and managing withdrawal requests in MYR.
• Gaming Services Provision: Access online slots, Live Casino, poker, football betting, badminton, e-sports, and all other game categories on lalago99.
• Security & Fraud Prevention: Monitoring suspicious activity, detecting fraud attempts, and protecting your account from unauthorised access.
• Legal Compliance: To fulfil KYC, AML (Anti-Money Laundering), and other applicable statutory reporting obligations.
• Service Communications: Sending important notifications about your account, selected promotions, and lalago99 platform updates.
• Platform Improvements: Analysing usage patterns to enhance the user experience, introduce relevant games, and improve overall platform performance.
• Responsible Gaming: Monitoring gameplay patterns to identify potential problem gambling and offering appropriate support to players who may need it.

Lalago99 will not use your data for any purpose beyond those stated above without first obtaining your consent.

Lalago99 does not sell your personal information to any third party for commercial purposes. However, in the normal course of operating the platform, we may share limited data with the following parties, strictly for the purposes stated:

• Payment Service Providers: Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and Malaysian banks such as Maybank and CIMB process your financial transactions. Data is shared only to the extent necessary to complete those transactions.
• Game Providers: Companies such as Pragmatic Play, Habanero, Spadegaming, and other providers that supply games to lalago99. They may receive limited technical data necessary to run the games properly.
• Identity Verification Services: Accredited third-party KYC providers engaged to assist with player identity and age verification processes.
• Legal Authorities: If required by Malaysian law, a court order, or a legitimate request from a law enforcement agency.
• Analytics Services: A web analytics platform that helps us understand how users interact with lalago99, used solely for service improvement purposes.

All third parties that receive your data are bound by strict data protection agreements and are not permitted to use that information for any purpose other than what has been specified.

The security of your personal information is the absolute priority for lalago99. We implement multiple layers of technical and organisational safeguards to ensure your data remains secure at all times:

• 256-bit SSL Encryption: All communications between your device and lalago99's servers are encrypted using the latest TLS/SSL protocols, ensuring your data cannot be intercepted in transit.
• Data-at-Rest Encryption: Sensitive information such as passwords and financial data is encrypted in our database using robust hashing algorithms.
• Strict Access Controls: Only lalago99 staff who require access to specific data in order to carry out their duties are permitted to do so — following the principle of least privilege.
• Regular Security Audits: The lalago99 system undergoes regular security audits by independent cybersecurity experts to identify and address any vulnerabilities.
• 24/7 Monitoring: An automated monitoring system operates around the clock to detect any unusual activity or intrusion attempts.

Lalago99 retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law. Data from closed accounts is typically retained for 7 years for legal compliance purposes before being securely deleted.

Lalago99 uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use and their purposes:

• Essential Cookies: Cookies required for core platform functionality, including login, session authentication, and security. Without these cookies, the platform cannot function properly. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how visitors use lalago99 — which pages are visited most frequently, time spent on the platform, and any errors encountered. All information is aggregated and non-identifiable.
• Functional Cookies: Remembering your preferences — such as language, theme, and display settings — so you don't have to reconfigure them every time you visit.
• Analytics Cookies: Helps us understand platform usage patterns for the purpose of improving our services for Malaysian users.

You can manage your cookie preferences through your web browser. However, disabling certain cookies may affect the functionality of the lalago99 platform. For more information on managing cookies, refer to your web browser settings.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several important rights regarding your personal data held by lalago99:

lalago99 is a platform that strictly prohibits use by individuals under the age of 21. We do not knowingly collect, store, or process any personal information from children or minors below the stipulated age limit.

If we discover that personal data belonging to a child or minor has been collected without valid consent, we will take immediate steps to delete that data and terminate the account in question.

If you are a parent or guardian and have reason to believe that your child who is under the age limit has registered on lalago99 without your consent, please contact us immediately at support@lalago99.app for assistance.

In the course of operating the platform, some of your personal data may be transferred to, or processed in, countries outside Malaysia — particularly in connection with the use of international game providers or technology infrastructure services.

When such a data transfer occurs, lalago99 ensures that:

• The receiving country or entity provides a level of data protection equivalent to or higher than that required under Malaysia's PDPA.
• Appropriate data transfer agreements are in place to safeguard your privacy rights.
• Only the minimum data required for the relevant purpose will be transferred.
• You are informed of such transfers in this document.

Your financial data — including payment information processed through Touch 'n Go, GrabPay, DuitNow, and FPX — is handled in Malaysia in accordance with the applicable Bank Negara Malaysia regulations.

Lalago99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, Malaysian legal requirements, or platform improvements.

When material changes are made to this Privacy Policy, lalago99 will:

• Updating the "Last Updated" date shown at the top of this page.
• Sending a notification to your registered email address if the changes are material and affect your rights.
• Displaying a prominent notice on the platform's main page for at least 30 days after a significant change takes effect.

Continued use of the platform lalago99 after a policy change takes effect will be considered your acceptance of the updated policy. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by lalago99, please contact our Privacy Officer through the following channels: